Return & Refund Policy

1. Overview

At Counties Tyres Pukekohe, we stand behind the quality of every tyre we sell. This policy outlines the conditions under which returns, refunds, or replacements may be offered. As tyres are safety-critical products, our return policy is strict and applies only to genuine manufacturer defects.

2. Stock Availability & Backorders

We display our current supplier stock on the website, but in rare cases a tyre you've ordered may be unavailable at the time we go to fulfill your order. If this happens:

3. Manufacturer Warranty

All tyres sold by Counties Tyres are covered by the manufacturer's warranty, which is typically 5 years from the date of manufacture (as indicated by the DOT date stamp on the tyre sidewall). If a tyre exhibits a genuine manufacturing defect within the warranty period, we will work with you and the manufacturer to arrange a resolution.

4. What Is Covered

5. What Is NOT Covered

6. Refund & Replacement Options

If a genuine manufacturing defect is confirmed, we offer the following options depending on the circumstances:

7. How to Make a Claim

1. Bring the tyre (fitted on the rim or loose) to our workshop at 63 Manukau Road, Pukekohe
2. Provide your proof of purchase (receipt or order confirmation)
3. Our technicians will inspect the tyre and assess the claim
4. If the defect is confirmed, we will arrange a replacement or refund as appropriate
5. Claims requiring manufacturer approval may take 2-4 weeks to process

8. Online Orders

For tyres purchased through our website that have not yet been fitted, you may return them in their original, unused condition within 7 days of purchasefor a refund, provided:

• The tyres are in original, unfit, undamaged condition
• You have your proof of purchase
• The return is arranged by contacting us first

Shipping or delivery costs for returns are the responsibility of the customer unless the return is due to an error on our part.

9. Consumer Guarantees Act (NZ)

This policy does not limit your rights under the New Zealand Consumer Guarantees Act 1993. Products must be of acceptable quality, fit for purpose, and match their description. If a product fails to meet these guarantees, you may be entitled to a remedy regardless of this policy.